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Kowloon Canton Railway (KCR)
The KCR is a railway comprising of East Rail, Ma On Shan Rail, West Rail
and Light Rail. See Figure 2 for the route map.
Figure 2
KCR Route Map
Kowloon-Canton
Railway (East Rail and Ma On Shan Rail)
The KCRC East Rail and Ma On Shan Rail operate along Kowloon and North
East New Territories between East Tsim Sha Tsui Station and Lo Wu
Station/Wu Kai Sha Station (see Figure 2). There are 22 stations along
the two railway lines. Passengers travelling from stations of East Rail
to stations of Ma On Shan Rail or vice versa may interchange at Tai Wai
Station. The following facilities are provided for passengers with
disabilities:
Passengers with walking difficulty
Passenger lifts and ramps are provided for passengers with walking
difficulty. Details of accessibility at each station are given in Table 2
and 3. Wheelchair parking space is provided on each train and there are
directional signs at platforms to guide the wheelchair passengers to the
lifts. Gangplanks are provided at platforms of Mong Kok, Kowloon Tong and
University stations to facilitate the wheelchair passengers to board the
trains where the platform gaps are wider than the standard ones due to
the curvature of the stations.
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Ramps at KCR station entrances/exits
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Lifts in KCR station
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Passengers with visual impairment
The Visually Impaired Person Ticket Vending Machines - Touch Screen,
which are facilitated with voice system and braille plates, are available
on station concourse, providing another simple and convenient way of
ticket vending service for the visual-impaired passengers.
Tactile guide paths are installed at all stations except the Racecourse
Station. The tactile guide path starts from the station entrance, leading
passengers with visual impairment to the ticket office (if they want to
buy tickets), to the gates and then to the lifts or staircases to reach
the designated area of the platforms for train services. Tactile warning
strips are also installed at platforms to indicate the location of yellow
line where the passengers are expected not to stay beyond.
Audible devices are installed at escalators to help passengers to know
the travelling direction of the escalators. Public announcement of next
station is made inside train compartments. A buzzer sound is emitted in
case of train door opening/closing. Audible signal device for
bi-directional gate is installed to inform visually impaired passengers
when there is another passenger using the gate at the same time. Colour
contrast grab poles are provided inside compartment. Braille plates are
installed at all Add Value Machines, public toilets, lifts and inside the
train compartments to assist visually impaired passengers in using the
necessary facilities independently. In addition, colour contrast
inter-car barriers have been fitted to trains to prevent people with
visual impairment from falling into the rail accidentally.
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Braille maps in KCR station
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High Contrast Signs in KCR station
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Induction loops in KCR station
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Passengers with
hearing impairment
Induction loops and information cards are provided at Ticket Offices and
Customer Service Centres. LED display of next station is available inside
train compartments. Visual indicators for fire alarm and flashing signs
for emergency evacuation are installed at all East Rail stations
(excluding East Tsim Sha Tsui Station) and all Ma On Shan Rail
stations/East Tsim Sha Tsui Station respectively to inform the hearing
impaired passengers in case of fire.
Call bells are provided at all gate entrances for passengers to seek
staff assistance. Special service for passengers with disabilities is
available by calling the respective station in advance. The telephone
numbers of all stations are listed in Table 2 and 3.
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Electronic message boards in KCR train
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Toilet facilities for the disabled in KCR station
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Table 2
KCR East Rail Station - Access for Passengers with Disabilities and
Stations Telephone Number
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Station
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Facilities
provided
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Telephone Number
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From street level
to concourse
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From concourse to
platform
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Lifts
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Ramps
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Direct
(Same Level)
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Lifts
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Ramps
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Direct
(Same Level)
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East Tsim Sha Tsui
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2367 3126
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Hung Hom
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2946 4402
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Mong Kok
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2395 5635
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Kowloon Tong
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2338 7975
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Tai Wai
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2605 9997
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Sha Tin
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2605 3577
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Fo Tan
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2604 8809
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Racecourse
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2604 8809
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University
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2605 9039
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Tai Po Market
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2658 7118
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Tai Wo
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2650 7097
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Fanling
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2676 1716
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Sheung Shui
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2673 0769
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Lo Wu
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2673 5406
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Table 3
KCR Ma On Shan Rail Station - Access for Passengers with Disabilities and
Stations Telephone Number
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Station
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Facilities
provided
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Telephone Number
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From street level
to concourse
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From concourse to
platform
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Lifts
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Ramps
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Direct
(Same Level)
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Lifts
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Ramps
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Direct
(Same Level)
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Che Kung Temple
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2696 9790
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Sha Tin Wai
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2144 5736
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City One
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2637 5741
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Shek Mun
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2635 4209
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Tai Shui Hang
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2630 5125
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Heng On
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2630 5954
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Ma On Shan
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2630 5903
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Wu Kai Sha
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2631 6217
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