E-Contact Means (ECM) Verification

With effect from 18 November 2024, when Applicants need to apply for the Licence and Permit Application or Licence Renewal, they are required to provide and verify either a Hong Kong Mobile Phone Number or Email Address as the ECM. Applicants shall verify the said ECM by One-time Password (OTP), so that TD could process the application.

Online Application/International Driving Permit (IDP) Self-service Kiosk: Instant Verification

Applications in paper form, Verification via Designated Platform

ECM Verification Online Platform

• For instance, if you plan to submit paper form application on 21 February 2025, you need to first verify the ECM through the online platform on the day of application submission or within three months before the submission (i.e. on or after 21 November 2024).
• For new applications under Regular Quota for Macao Private Cars to Hong Kong (Access to City Centre), please verify the ECM within three months before the expected effective date of Hong Kong's licence. Applicants may use the enquiry function on the website of Transport Bureau of Macao Special Administrative Region Government for enquiring the expected effective date of Hong Kong's licence.

User Guide of Online Platform

Steps of verifying ECM via the Online Platform

• Select the type of application (Vehicle/ Driving Licence) and the identity document type
• Input the identity document number
• Input the Hong Kong Mobile Phone Number or Email Address to receive the OTP and process the verification

Applicant can retain the ECM Verification Acknowledgement page as personal record.

• User Manual

Download new version of application forms

For submitting applications on or after 18 November 2024, please use the new version of forms (press the link in the below chart to download). 

Change of ECM

Driving licence holders who have not provided ECM to the TD before are also welcome to provide and verify their ECM. Besides, for any change of ECM, the applicant must notify the TD within 72 hours of the change. The channels for provision or change of ECM are as follows -

• Use the GovHK's Change of Address / ECM service to submit the online application, the ECM will be verified using the OTP during the application process instantly, which is fast and convenient.
• If you use TD's paper form (TD559) to submit application, applicants should first verify the ECM through the online platform, and then submit the application form to TD.

Notes for Attention

• Provision of a frequently used and verified ECM is very important. If the Hong Kong Mobile Phone Number or Email Address is incorrect or not frequently used, which may cause delay in settling the e-Traffic Ticket or tunnel toll, they will then need to bear the legal responsibilities, such as a penalty or a surcharge. Therefore, please ensure the Hong Kong Mobile Phone Number or Email Address is correct.
• The record of verified ECM is valid for three months. It can be used for more than one licensing application within the validity period. If applicants provide and verify different ECMs at different time, upon approval of the Licence and Permit Application, the latest record will replace the old one for updating the applicant's records of driving licences, all registered vehicles under his/her name and various types of licence and permit (if applicable). The original ECM will then become invalid and hence the means of receiving notification from the Police and TD will be changed.
• TD suggests members of the public to ensure the ECM is frequently used. If your current ECM is able to receive relevant notifications effectively, please continue to provide and verify the same ECM in all Licence and Permit Applications.

Notes for matters regarding HKeToll

• When registered vehicle owners and licence holders use the HKeToll service, including vehicle tag application and vehicle association to HKeToll accounts, registered vehicle owners and licence holders must use the verified ECM provided to the TD for authentication. The toll service provider will send an electronic payment notice to registered vehicle owners and licence holders through the ECM. The registered vehicle owner and licence holder must pay the tunnel toll within 14 business days after his/her vehicle has passed through the government-tolled tunnel, or otherwise late payment will incur a surcharge. Therefore, when submitting a licensing application to the TD, especially when an agent has been appointed to submit the application, registered vehicle owner, licence and permit holders must ensure that the verified ECM filled out in the application form is correct and is the frequently used one for them.
• The Hong Kong mobile phone number or email address provided during the creation and management of the HKeToll account at the HKeToll website or mobile app will only be used for managing your HKeToll account. It will not update your ECM record in the TD. You must verify your ECM using the aforementioned methods when submitting your licensing application(s).
• Registered vehicle owners may apply for a vehicle tag via HKeToll's webpage (hketoll.gov.hk) or mobile application, or visit HKeToll's customer service centers or service outlets to submit the application. First issue of "Vehicle Tag" to a particular motor vehicle is free of charge. TSP will send "Vehicle Tag" to registered vehicle owners directly by post. Registered vehicle owners can pay with "Vehicle Tag" without stopping at toll booth.
• For enquiries related to the operation of the Free Flow Tolling System or application for "vehicle tag", please visit HKeToll's webpage (hketoll.gov.hk) or call HKeToll's hotline at 3853 7333.

Anti-fraud Message

• SMS messages related to "ECM Verification" issued by TD will bear the ID "#TDeContact" with the prefix "#" to aid the member of the public identify the Authenticity of the messages. TD will not send SMS messages or emails with hyperlinks regarding "ECM Verification" matters to Applicants.
• If you have enquiries, please call the TD's hotline at 2804 2600.