Traffic Advice

Refund for e-Payment Service at Aberdeen Tunnel

                Since the introduction of "stop and go" e-Payment service at the Aberdeen Tunnel in late September, the system had experienced some minor technical problems during the early stage of implementation.  As a result, a small number of motorists using Octopus cards had been asked to tap their cards again, resulting in duplicated toll payments.  The technical issue has already been fixed with the upgrading of the system software.

                Having verified the current records, the following Octopus cards were found to be affected between 24 September 2017 and 19 October 2017.  The Department has arranged refund to the following numbers of Octopus cards through the Octopus Cards Limited:

               The affected personalised Octopus card holders will be notified individually of the refund arrangements.  All card holders (including personalized and non-personalised Octopus card holders) may receive the refund through the channels below until 31 January 2018:

              1.     Near Field Communication (NFC) enabled Android mobile devices or iOS mobile devices paired up with Octopus Mobile Reader, with the Octopus application installed; or

              2.     The Octopus Service Points in the designated MTR stations or shopping malls (please browse Octopus website www.octopus.com.hk or call the Octopus customer service hotline 2266 2222 for the locations).