Transport Department - Traffic Notices

Traffic Advice

Refund for e-Payment Service at Aberdeen Tunnel

 

                Since the introduction of "stop and go" e-Payment service at the Aberdeen Tunnel in late September, the system had experienced some minor technical problems during the early stage of implementation.  As a result, a small number of motorists using Octopus cards had been asked to tap their cards again, resulting in duplicated toll payments.  The technical issue has already been fixed with the upgrading of the system software.

 

                Having verified the current records, the following Octopus cards were found to be affected between 24 September 2017 and 19 October 2017.  The Department has arranged refund to the following numbers of Octopus cards through the Octopus Cards Limited:

 

651856

36545030

64276235

90917389

8545054

37463935

70400353

92224398

10262386

42640845

70983113

92296149

11031006

45286257

70990136

92751581

11059989

48055613

71196569

93392530

14972120

49212730

71502886

94152027

15683061

49377202

72496542

96776466

16315806

50445860

85670425

99277215

36272630

56548694

90562859

 

 

               The affected personalised Octopus card holders will be notified individually of the refund arrangements.  All card holders (including personalized and non-personalised Octopus card holders) may receive the refund through the channels below until 31 January 2018:

 

              1.     Near Field Communication (NFC) enabled Android mobile devices or iOS mobile devices paired up with Octopus Mobile Reader, with the Octopus application installed; or

              2.     The Octopus Service Points in the designated MTR stations or shopping malls (please browse Octopus website www.octopus.com.hk or call the Octopus customer service hotline 2266 2222 for the locations).