Traffic Advice

Refund for e-Payment Service at Government Tolled Roads and Tunnels

        Since the implementation of the "stop-and-go" e-Payment service at various government tolled road and tunnels, a small number of motorists who were using Octopus cards for toll payment at manual toll booths experienced faults in “Toll Paid” notification in which the e-Payment system did not indicate the signal of a successful transaction.  As a result, motorists concerned were asked to pay toll in cash instead.  However, after checking the records, it was found that these Octopus transactions were successfully completed, resulting in duplicated toll payments by the motorists concerned.  With modification of the e-Payment system software, the technical issue has now been fixed.

        Having verified the relevant records, the following Octopus cards were found to be affected up to 31 December 2018.  The Transport Department (TD) has arranged refund to the following number of Octopus cards through the Octopus Cards Limited, effective from 10 a.m. on 5 February 2019:

Card holders may receive the refund through the channels below:

(i)  Near Field Communication (NFC)-enabled Android mobile devices or iOS mobile devices paired up with Octopus Mobile Reader, with the Octopus App installed; or

(ii)  Octopus Service Points at the designated MTR stations or shopping malls (please browse Octopus website www.octopus.com.hk or call the Octopus customer service hotline 2266 2222 for the locations).

        All the card number of affected Octopus cards and the government tolled roads and tunnels concerned have been uploaded to the TD website (www.td.gov.hk) for public reference.

        If there are further and similar refund cases in the future, the card number of affected Octopus cards will be uploaded to the following TD's website: https://www.td.gov.hk/en/transport_in_hong_kong/tunnels_and_bridges/toll_rates_of_road_tunnels_and_lantau_link/stop_and_go_e_payment_service/index.html