The Transport Department (TD) has implemented a trial queue ticketing system for driving licensing related services (including applications for driving tests) at the Kowloon Licensing Office (KLO) to reduce the number of people waiting at the lobby.

For various driving licensing services and applications for driving tests, if no prior online appointment has been made, applicants are required to obtain a queue ticket on-site before using the counter services. The distribution arrangements of same-day queue tickets are as follows:

Holders of a valid queue ticket may enter the KLO with the ticket, and follow the instructions of staff to join a designated queue to wait for counter services. The identity document (ID) number of the applicant must be the same as the ID number printed on the queue ticket in order to be eligible for counter services.

Applicants may scan the QR code on the ticket to check the latest queue ticket numbers being called at the Licensing Office. There is no need to stay and wait at the KLO. All same-day queue tickets must be used within the designated time period, and will be invalid after expiry.

Apart from the same-day queue tickets, all service arrangements remain unchanged. The KLO provides counter services to members of the public who have made an appointment through the online system for driving licensing related services, and they are reminded to make an appointment in advance before the expiry of the licence. Those who cannot get a queue ticket or do not have an appointment may submit their licensing applications online, by drop-in box, or by post. The hyperlinks for online application and online appointment booking for driving licensing related services are provided below:

Online application for driving-related licensing services

Online appointment booking for driving licensing related services

The trial queue ticketing system is currently applicable to the driving licensing related services at Kowloon Licensing Office only. Vehicle licensing related services are not affected, and applicant may use walk-in counter services. Besides, the service arrangement for driving licensing and vehicle licensing at Hong Kong Licensing Office, Kwun Tong Licensing Office and Sha Tin Licensing Office also remain the same, and applicant may continue to use walk-in counter services. The TD will closely observe the implementation of the trial queue ticketing system. Subject to the result of the trial, the TD plans to further extend the arrangement to the aforementioned three Licensing Offices. The hyperlinks for the contact details of licensing offices under the TD are listed below:

Licensing offices

Contact details

The TD encourages members of the public to use online licensing services as far as possible. The Office of the Government Chief Information Officer has set up mobile registration teams at the TD's Licensing Offices to help members of the public register for "iAM Smart+" from May onwards. Those who have registered for "iAM Smart+", which comes with a digital signing function, can fill in and submit applications for vehicle licence renewals and driving-related licensing services online without having to queue up for counter services at the Licensing Offices.