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Mainland Authorities

For Mainland Authorities' vetting procedures and relevant enquiries, applicants may call the following hotlines:

• Traffic Management Bureau of Guangdong Provincial Public Security Department: 11183 and 020‑83111536
• Zhuhai Public Security Bureau Traffic Police Detachment: 0756‑12123
• Gongbei Customs: 0756‑12360
• Zhuhai Immigration Inspection: 0756‑12367
• Department of Commerce of Guangdong Province (for enquiries relating to Mainland Information Management Service System): 020‑95198
• Shenzhen Customs: 0755‑12360

Transport Department

For matters relating to the Hong Kong permit application (including verification of "e-Contact Means", submission of Hong Kong address proof, uploading the copy of Hong Kong motor vehicle third party risks insurance, and issuance of the electronic International Circulation Permit), please contact the Transport Department ("TD") by phone or email:

• Telephone Hotline: (852) 2804 2600 (handled by 1823)
• E-mail Address: tdenq@td.gov.hk (handled by 1823)

SMS messages related to "e-Contact Means Verification" issued by the TD will bear the ID "#TDeContact" with the prefix "#" for easy authentication.

STGV (Entry into Urban Area) Booking System

For matters relating to the STGV (Entry into Urban Area) Booking System (including registration, quota reservation, uploading of insurance policy and booking confirmation), please contact customer service via the "Online Customer Service" function in the STGV Booking System or call 020‑95198.

HKeToll

For matters relating to HKeToll, please email enquiry@hketoll.gov.hk or call the hotline (852) 3853 7333.

HKeToll only uses "#HKeToll" as the sender ID for issuing SMS messages to users or vehicle owners.  Users or vehicle owners must log in to the HKeToll website or mobile app to pay tolls online.