ROLE OF TAXIS

Taxi is one of the key public passenger transport service providers in Hong Kong. At present there are 18,163 taxis in Hong Kong, of which 15,250 are urban taxis (red), 2,838 are New Territories taxis (green) and 75 are Lantau taxis (blue). The average daily taxi patronage is near 1 million.

Taxi provides a personalized point-to-point transport service for passengers. In accordance with the law, taxi can carry personal hand baggage, but no goods. Hence, passenger should not hire a taxi for carrying goods.

 

TAXI OPERATING AREAS

In Hong Kong, different taxis have designated operating areas. Urban taxis operate in most areas in Hong Kong (except Tung Chung Road and roads in south Lantau). New Territories taxis mainly operate in the north-eastern part (i.e. north of Sha Tin) and north-western part (i.e. north of Tsuen Wan) of the New Territories. Lantau taxis operate only on Lantau Island and Chek Lap Kok. All taxis are allowed to provide services at the passenger terminals of Hong Kong International Airport, the Hong Kong Section of Hong Kong-Zhuhai-Macao Bridge and Hong Kong Disneyland.

 

TAXI FARE

The scale of fares for the hiring of taxis in Hong Kong is specified in the Road Traffic (Public Service Vehicles) Regulations. Taxis are installed with a taximeter to calculate the fare based on the distance travelled together with any waiting time incurred while the taxi is hired. The fare on a taximeter is in Hong Kong dollars and cents. Passengers shall pay taxi fare as recorded by the taximeters in accordance with the law. Also, passengers are required to pay additional charges according to the circumstances.

 

IMPROVING TAXI SERVICES

The Transport Department plays an active role in encouraging taxi trade to improve the quality of taxi services. In 1999, the Transport Department formed the Quality Taxi Services Steering Committee (QTSSC), which has since taken forward a wide range of initiatives for improving taxi services, including launching the Taxi Driver Commendation Scheme to give commendation to those taxi drivers who have shown good conduct and quality performance; production of self-learning kits of the Taxi Operation Self-learning Video Programme and the Workplace English / Putonghua Programme for Taxi Drivers to enhance the service standard and language proficiency of taxi drivers; publication of "Hong Kong Taxi Service Guidelines"; and erection of information plates at major taxi stands to provide information about taxi services to taxi drivers and passengers.

To strengthen the interaction and cooperation with the taxi trade and other important stakeholders with a view to upgrading the taxi service level under existing regulatory regime, the Government restructured the QTSSC and renamed it as Committee on Taxi Service Quality ("CTSQ") with effect from 9 January 2018. The CTSQ consists of non-official members from various sectors, including the taxi trade, Legislative Council, District Councils, academia, the Consumer Council, the Hong Kong Tourism Board and persons with disabilities groups, etc. All of these non-official members possess vast experience and rich knowledge in their own professions / sectors. The CTSQ will serve as a multi-party platform to discuss strategies and measures to drive changes to enhance the taxi service quality.

 

BE A SMART TAXI PASSENGER

Please record the taxi registration number or information on the Taxi Driver Indetity Plate (e.g. taxi driver identity plate number) if you have compliment or comment on taxi service. On the other hand, you can ask for a machine-printed fare receipt. It is an offence if taxi drivers refuse, without reasonable excuse, to issue receipts to passengers upon request. In case the receipt printing device fails to operate, the taxi driver should issue a hand-written receipt. Please note that passengers shall pay taxi fare as recorded by the taximeter in accordance with the law

 

TAXI SERVICE COMMENDATION SCHEME

To promote good services and image of the taxi industry, the TD and the Committee on Taxi Service Quality (CTSQ) extend the scope of the Taxi Service Commendation Scheme to taxi service management teams in order to commend taxi drivers and service management teams for their service excellency. The scheme is now open for public nominations until September 30. After the nomination period, members of the public can learn about the good conduct and performance of the nominated taxi drivers and vote for their favorite taxi driver on the designated website. On the other hand, the taxi service management teams with quality service will be evaluated and selected by the assessment panel comprising mainly members of the CTSQ. The Prize Presentation Ceremony of Taxi Service Commendation Scheme will be held in the first quarter of 2020.

 

USEFUL TAXI INFORMATION
 

Taxi Drivers / Owners

Taxi Passengers

Training Courses for Enhancing the Service Quality of In-service Taxi Drivers

  • Communication skills and building relationship with passengers* (Cantonese Version Only)
    WMV (147MB)  MP4 (117MB)
    AudioMP3 (7.06MB)   TextPDF (203KB)
  • Handling customer conflicts* (Cantonese Version Only)
    WMV (177MB)  MP4 (148MB)
    AudioMP3 (8.08MB)   TextPDF (164KB)
  • Basic customer service skills* (Cantonese Version Only)
    WMV (159MB)  MP4 (167MB)
    AudioMP3 (7.32MB)   TextPDF (175KB)
  • Introduction to the relationship between taxi owners/management agents and drivers*
    (Cantonese Version Only)
    WMV (104MB)  MP4 (187MB)
    AudioMP3 (6.66MB)   TextPDF (157KB)
  • Knowledge about wheelchair accessible facilities in taxis* (Cantonese Version Only)
    WMV (131MB)  MP4 (127MB)
    AudioMP3 (8.27MB)   TextPDF (177KB)
  • Online Training Course for Enhancing Service Quality of In-Service Taxi Drivers
    Enrolment details

Road Co-op Lost & Found 24-Hour Free Hotline For Lost Property on Taxi  1872920

 

Notes:
  • *Only Chinese version is available. Readers may obtain information in English through TD's enquiry hotline.
  • #Only English version is available. Readers may obtain information in Chinese through TD's enquiry hotline.